All of these are working, not pictures. Each one replaces something clunky a business does by hand today, and any of them can be on your website, in a design like the path or something clean and simple.
01
Website
Fast, found on Google, and built around the one thing you want a visitor to do. Everything else on this path is optional and bolts onto it.
Your business
What you do, where you do it, and one clear next step.
Under a second on a phone. Found on Google. You edit the words and photos yourself.
02
Hours and locations
Live opening status from your real hours, public holidays included, with tap-to-call and directions. The most-asked question, answered before it is asked.
Checking
(today)Closed
Locations
12 Example Street, YourtownCall
Hours come from one place, so the site, Google and the door sign never disagree.
03
Online booking
Appointments, tables, site visits, drop-offs. Customers pick a time you are genuinely free and get a text confirmation.
30 minute appointment
Hi Margaret, you’re booked with Your business on Wed 8 Oct at . Reply C to change.
04
Quotes and estimates
A few questions and a real range using your rates, or a quote request that arrives with everything you need to answer it.
Instant estimate
Size
Option
Quantity1
Medium$650
Standard$0
Priority$150
GST$80
Estimate incl. GST$810 to $986
Lead time: 2 to 3 weeksValid 30 days
Uses your real rates. Confirmed after a quick call.
05
Online store
Products, services or menu items with real stock and real pricing. Orders land in the same place as everything else.
Gift voucherIn stock$50
Starter pack3 left$120
Monthly planIn stock$39
Real stock, pickup or delivery, and the order goes straight into your system.
06
Payments
Invoices, deposits and card payments from the site or a text. Reminders go out on their own. Paid lands in your accounting.
Invoice #1043Due in 7 days
Your order #1043$412.50
Card, Apple Pay, bank transfer. Reminders go out on their own.
07
Gallery
Artwork, projects, rooms, dishes, before-and-afters. A gallery that loads fast, looks right on a phone, and opens each piece full-screen.
Drop in photos, it does the rest: sizes, captions, ordering, and a full-screen view that works on a phone.
08
Customer login
Patients, clients, members, riders. A private area with their history, their plan and what is next. Email link, text code or authenticator.
margaret@example.com
No password to remember. The link signs you in.
09
Forms and signatures
Intake forms, agreements, certificates. Filled in on a phone, signed with a finger, filed automatically. No printing, no scanning.
Service agreementPDF
Sent
Filled in
Signed
Filed
10
Progress tracking
A job, an order, a treatment plan, a return. Customers see where it is up to without ringing you.
Your order #1043
Received
In progress
Ready
Done
Invoiced
Started. Sam is on it.
Tap any stage to see what the customer sees at that point.
11
Messages
A message box on the site that answers the usual questions on the spot, hands the rest to you, and replies politely after hours so nobody is left hanging.
Hi, ask me anything about Your business.
The usual questions get answered on the spot. Anything else goes to you, and after hours the customer is told when to expect a reply.
12
Reviews
Pulled from Google every night. Nothing to copy, nothing goes stale.
★★★★★4.9 on Google, updated nightly
The software path
What runs behind the website.
The job board, the staff app and automation for everyone. Then a fork: custom software built around how you work, or the Microsoft 365 you already pay for, Teams, SharePoint, Intune and Defender included, set up properly and looked after.
01
Job board
Who has it, where it is up to, what is next. Replaces the whiteboard, the spreadsheet and the group chat, and everyone sees the same thing.
Hot water · Coastal Cafe
Sam · $910
Leak, room 4 · Riverside Clinic
Sam · $640
Safety check · Northgate
Lee · $380
Switchboard · Harbourview
Kai · $1,250
What just happened
Kai finished Harbourview. Invoice sent, $1,250.
Tap a stage and the customer is told, the calendar updates and the invoice goes out. Replaces the whiteboard, the group chat and re-typing into Xero.
02
Staff app
Today's jobs, clock on and off, and the job form filled in on site with photos. Payroll and certificates come out the other end.
8:00Harbourview, switchboardDone
10:30Riverside Clinic, room 4Next
2:00Coastal Cafe, hot water
Each person sees only their own day, with the address, the notes and a button to call the customer. No morning phone call to find out where to go.
03
Automation
The five things someone does by hand after every booking or every finished job, done by the system every time, including at 2 am.
When
04
Spreadsheet to app
Every business has one. Jobs, customers, the roster, in a sheet that three people edit and nobody trusts. We turn it into a small app that does the work the sheet only records.
Customer
Job
Who
Date
$
Invoice
Riverside Clinic
Leak, room 4
Sam
12/9
640
SENT?
Northgate
Safety check
lee
13/09
$380
paid
Coastal Cafe
hot water
—
14/9
910
—
Harbourview
Switchboard
Kai
10/9
1250
PAID
Most businesses run on one spreadsheet that has outgrown itself. Tap through to see it become an app.
05
Integration
Website, job board, Xero, calendar and text messages joined up. A customer's details are typed once and every system has them. Nothing falls between two programs.
Tap a program to join it up or leave it out, then watch one booking reach all of them. Typed once. Replaces copying the same customer into four places and the mistakes that come with it.
06
Dashboard
Today's jobs, money in, money owed, what needs attention, live from the systems that already know. Open it on your phone with your morning coffee.
Good morning. Here is the business.
Jobs today
7
5 finished
Money in
$4,120
3 payments
Owed to you
$9,850
4 invoices
New enquiries
3
2 from the website
Needs attention3 things
Invoice 2284 is 14 days overdue
Tomorrow: Coastal Cafe job has nobody assigned
Van 2 is low on isolation valves
Live from the job board, Xero and your reviews. One screen instead of five logins and a spreadsheet somebody updates on Friday.
07
Approvals
Set the rule once. Small things go through on their own; the big ones reach your phone with everything you need to say yes.
Anything overcomes to me
Leave, 14 to 18 Oct
Sam
Pump for Coastal Cafe · $1,240
Lee
Cable and fittings · $320
Kai
Approved automatically
12% discount on quote 2291 · $2,900
Kai
3 waiting for you. Everything else went through on its own. One tap from your phone and the roster, the order or the quote moves on.
08
Quoting
Built from your own price list, sent from the van, accepted with a tap. The job appears on the board with the deposit invoice already raised.
Call-out$1201
Labour, per hour$1103
Hot water unit, 250 L$14801
Valves and fittings$851
Total incl. GST$2,217
Your prices, your wording, your logo. The customer taps Accept on their phone and the job appears on the board with a deposit invoice. Replaces the Word template and the follow-up calls.
09
Roster
Put jobs against people and days. It knows who is on leave, who is already booked, and who is closest, so the week fills itself in sensibly.
Mon
Tue
Wed
Thu
Fri
Sam
Lee
Kai
To place:Coastal CafeBay DentalWestside Gym
Tap an empty day to place the next job from the queue. Replaces the whiteboard roster and the Sunday night text messages.
10
Stock
Tap what you used on the job and the count updates. Run low and it reorders before you find out the hard way.
Stock right now2 running low
Hot water unit, 250 L
Warehouse
2
Isolation valves
Van 2
4
RCD safety switch
Van 1
9
Copper pipe, 3 m
Warehouse
1
Tap what you used on the job and the count updates. Drop below the minimum and it asks to reorder, or just does it. Replaces the stocktake and the Saturday trip to the wholesaler.
11
Mobile app
For your customers, your team, or both. Jobs, invoices, bookings, whatever your business needs on a phone. Built for you, so it does exactly what is needed and nothing else.
Hot water repairSam is on the way
Arriving about 10:30. Tap to call Sam.
Switchboard upgradeFinished
12 Sep. Certificate and photos attached.
This one is for customers: where their job is, pay, book again. The same app can face your team instead, or both. Replaces the phone calls asking “where are you up to”.
12
Phone and text flows
A missed call gets a text back in seconds. After hours, a menu that takes bookings. Reminders the customer confirms by replying Y. Drawn as a flow, changed in an afternoon.
When A customer rings and nobody can answer
1Text sent within 10 seconds: “Sorry we missed you. Reply 1 for a call back, 2 to book online.”
2Customer replies 1
3Sam gets a text with the number and a one-tap call button
4Call back logged against the customer
Each flow is a drawing of boxes and arrows, so changing the wording or the menu is an afternoon, not a project. Replaces the missed calls that turn into missed jobs, and the receptionist you do not have.
13
Microsoft 365
Outlook, Teams, SharePoint and OneDrive tidied so they just work and are safe: shared inboxes, files in one place, sign-in that needs a phone. Mostly set-up, not new licences.
How well it is set up67%
Most businesses already pay for all of this and use a third of it. This is set-up, not new licences.
14
Device management
Every laptop and desktop managed through Microsoft Intune: what you have, whether it is up to date and backed up, and one button to lock a lost one.
5
devices
3
healthy
2
need attention
Used bySamLast seen3 days agoUpdates4 behindEncryptedYesBackupMissed
Every laptop, desktop, phone and tablet, managed through Microsoft Intune. New starters get a ready device in an hour; a lost one is locked before the phone call is over.
15
Essential Eight
The eight security controls the Australian government says every business should have. Pick a target level, see where each control sits today, and we do the fixes, mostly with the Microsoft Defender and Entra you already own.
Your target
Application control
Only approved apps can run
Patch applications
Apps kept up to date
Office macro settings
Risky macros blocked
User application hardening
Browsers and Office locked down
Restrict admin privileges
Admin rights only where needed
Patch operating systems
Windows kept up to date
Multi-factor authentication
A code from your phone to sign in
Regular backups
Backups you can restore from
Overall maturityLevel 1
4 of 8 below Level 2: Application control, Office macro settings, User application hardening, Regular backups. Tap a number to see what changing it does; we do the fixes behind each one.
16
Backups
Website, systems and Microsoft 365 watched around the clock, backed up nightly, and tested by actually getting files back.
WebsiteUp. Loads in 0.3 seconds
Job systemUp. Backed up 2:00 am
EmailBacked up 2:10 am
Office filesLast night's backup missed. We are on it
Get a file back
Quote 2291.pdf, deleted yesterday
Staff roster.xlsx, last Tuesday's version
Photos, Harbourview job
Watched around the clock, backed up every night, and tested by actually getting files back. A backup nobody has restored from is a guess.
17
Teams phone
Calls to the business number ring in the Teams app on laptops and mobiles, in the right order, with voicemail written out into email. No desk phones, no second SIM.
Someone calls the business number
1Rings the front desk in Teams for 10 seconds
2Then Sam and Lee, in the Teams app on their mobiles
3Then voicemail, written out and emailed to the office
Microsoft Teams Phone: one business number that rings in the Teams app on whoever’s laptop or mobile is right, with every missed call written out in your email. Replaces the desk phone nobody is near and the second SIM.
18
SharePoint intranet
Policies, forms, announcements and who-does-what on a SharePoint site your team actually opens, because it is the same place their files already live.
New: public holiday hours for the long weekend
Leave request formForms
Site safety checklistForms
Uniform and PPE policyPolicies
Working alone policyPolicies
A SharePoint site with the policies, forms and phone numbers people otherwise ring the office for. It lives where their files already are, so they actually open it. Replaces the folder called Important Stuff.
19
Password management
The team clicks to sign in and never sees the password. When someone leaves, one tap removes them everywhere and changes what they saw.
XeroYou, Lee
Supplier portalSam, Lee, Kai
Facebook pageYou, Lee
Website adminYou
Nobody knows the actual passwords, they just click to sign in. When someone leaves, one tap removes them and changes every password they ever saw. Replaces the sticky note and the spreadsheet called passwords.xlsx.
20
Support
A number and an email that reach a person who set your systems up. Fixed monthly, no hourly surprises, and the small things get done before they become big things.
From Lee, 9:14 am: “Outlook keeps asking me to sign in again.”
1Sent from the staff app, with a screenshot
2Picked up in 4 minutes by someone who set up your systems
3Fixed remotely, no visit needed
4You get a two-line note saying what it was
Replaces ringing your nephew, the 1300 number that does not know you, and the problems nobody reports because it feels like a hassle.
21
Shared inbox
Every email to the business lands in one shared inbox in Outlook. Anyone can pick it up, everyone sees who has it, and nothing waits in a personal mailbox while someone is on leave.
info@ljbstudios.com.au2 nobody has picked up
Quote for the new surgery fit-out?
Bay Dental
Invoice 2284 query
Northgate · Lee has it
Pump back-ordered until Thursday
Supplier
Thanks, all working
Coastal Cafe · Sam has it
Done
Part of the Microsoft 365 you already have, set up as a shared mailbox with ownership. Replaces emails forwarded around the office and the one that sat in an inbox for a fortnight.